Swiggy's concierge platform Crew enters travel segment with AI support

•Swiggy's Crew platform enters travel segment with AI support, available to paid members and invited travellers.

•Crew handles itinerary changes, recommends restaurants and attractions, and assists with transport and reservations.

•Human concierges are supported by AI for faster and more personalized assistance.

•Crew launched last year, initially offering services like restaurant reservations and travel itineraries.